Api integration support specialist

API Integration Support SpecialistCompany OverviewWe are seeking a technically skilled professional to provide comprehensive support for our API integration services. Our company works with existing customers who actively integrate with our APIs and require ongoing technical assistance through our dedicated Slack support channel.Position SummaryThis role involves providing technical support and guidance to customers integrating with our APIs, with a focus on the Coinflow platform ( The ideal candidate will serve as the primary technical point of contact, helping customers troubleshoot integration issues and providing step-by-step guidance for successful implementation.Key ResponsibilitiesTechnical SupportProvide real-time technical assistance to customers via Slack channelAnalyze and debug API integration issuesOffer clear, actionable solutions and implementation guidanceReview customer code and provide optimization recommendationsCreate and maintain troubleshooting documentationCustomer CommunicationRespond promptly to customer inquiries in the Slack support channelExplain complex technical concepts in accessible termsProvide step-by-step implementation guidanceEscalate complex issues to appropriate team members when necessaryDocumentation & Knowledge ManagementMaintain up-to-date integration guides and FAQsDocument common issues and their solutionsContribute to API documentation improvementsCreate video tutorials and walkthroughs as neededPreferred Skills Experience with