Senior Manager - Customer Retention & Revenue

Job Title : Senior Manager, Customer Retention & Revenue

Job Summary

As the Senior Manager of Customer Retention & Revenue, you will co-own critical revenue metrics with the leadership team. This is a high-impact, strategic role focused on maximizing the Lifetime Value (LTV) of GIVA's customers across both Online and Offline channels. You will lead the strategy, execution, and analysis of all post-acquisition initiatives, and drive revenue growth across channels.

Key Responsibilities

Strategy & Revenue Co-Ownership

• Co-own revenue targets and key performance indicators (KPIs) related to customer retention, including Repeat Purchase Rate, Customer Lifetime Value (LTV), and churn reduction.
• Develop and champion the end-to-end customer retention strategy for GIVA, ensuring alignment across online and offline channels to create a seamless omnichannel experience.
• Identify and implement innovative problem-solving solutions to friction points in the customer journey that impact loyalty and repeat purchases.

Team Leadership & Management

Program & Revenue Management

Customer Lifecycle Management

Data-Driven Decision Making

Communication & Collaboration

Qualifications