Team Leader - US healthcare (18 / 10 / 2025)

Job Summary :

We are seeking an experienced Team Leader to manage a team of healthcare process associates supporting our US healthcare clients. The ideal candidate will have a strong background in RCM (Revenue Cycle Management), medical billing, claims processing, or provider / payer operations, with proven ability to lead, motivate, and manage performance in a high-volume BPS environment.

Key Responsibilities :

• Lead, mentor, and manage a team of 10–20 associates handling US healthcare processes (Billing, AR, Claims, or Denials).
• Monitor daily performance metrics — productivity, accuracy, and turnaround time — ensuring SLA adherence.
• Conduct daily huddles, reviews, and performance feedback sessions to drive quality and operational excellence.
• Coordinate workflow distribution, manage queue volumes, and address escalations effectively.
• Ensure compliance with client SOPs, HIPAA regulations, and internal audit standards.
• Identify training needs and implement upskilling initiatives to enhance team performance.
• Collaborate with Quality, Training, and MIS teams for process improvements and efficiency initiatives.
• Provide regular reports and dashboards on team performance, attendance, and overall process health.
• Support client calls, business reviews, and ensure strong stakeholder communication.

Required Skills & Qualifications :