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Hiring For Banking Non-Voice Process (UK / US)

Hiring For Banking Non-Voice Process (UK / US)

ConfidentialChennai
11 days ago
Job description

Work Location : Chennai (Siruseri)

Mode : Work From Office (Mon-Fri)

Skill : Non-Voice (BPO)

Shift : Yes

Domain : Banking (Pension / Insurance / Investments)

Education qualification Bachelors' Degree – should have completed degree on or after 01 / 04 / 2021.

Work experience – Min 2 to 3 years in BPO BFSI sector.

Job Description :

Your day-to-day responsibilities include :

  • Deliver customer query resolution across a number of customer contact channels, consistently meeting performance indicators in accuracy and timeliness.
  • Provide support on business processes, policies, and procedures.
  • Develop an understanding of the customer and business requirements.
  • Achieve predefined quality levels to meet and exceed customer SLAs.
  • Display skills and behaviours required to be truly customer centric and maintain a focus on the customer throughout every interaction.
  • Identify challenges to performance and support improvements to enhance the efficiency of your team.
  • Keep accurate records of operations and log incidents.
  • Interpret, analyse data related to customer requests and queries and act accordingly.

Skills we can't do without :

  • Good communication skills
  • The ability to convey information simply and concisely.
  • Previous experience working in Life and Pensions or Financial Services
  • Good oral and written communication, which is accurate and compliant.
  • Ability to work collaboratively and input ideas and suggestions into group activities.
  • Good time management skills and is organised.
  • Easily adapts to changing priorities.
  • Ability to plan and work to tight timelines without compromising accuracy.
  • Ability to influence colleagues and stakeholders tactfully.
  • Has the Customer at the forefront of everything that they do and committed to building relationships.

    • Skills Required

    Non-voice, Ms Excel, Transaction Monitoring, Risk Assessment, Customer Service, Banking, Data Analysis, Financial Reporting, Anti Money Laundering

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