Associate – Program Coordinator (AI Courses)

Job Description

About IIDE

IIDE is Asia’s most trusted digital marketing institute, offering government-recognised online, offline, and postgraduate programs. We empower students, graduates, and working professionals to transform their careers and stay future-ready in the ever-evolving digital and AI landscape. With learners from over 10 countries, IIDE takes pride in being a one-of-a-kind institute that blends innovation, technology, and hands-on learning to prepare students for the future of work.

About the Role

As the Associate – Program Coordinator for AI Courses , you will play a crucial role in ensuring smooth execution and delivery of IIDE’s Artificial Intelligence programs. This includes managing online classrooms, coordinating with trainers and students, overseeing LMS utilization, and ensuring a seamless learning experience. You will also monitor learner satisfaction metrics, contribute to continuous improvement of the AI program, and collaborate with industry experts to enhance course relevance.

What You’ll Do

Classroom and Program Management

Coordinate and set up online or hybrid sessions for AI programs to ensure seamless delivery.

Manage trainer schedules using Google Calendar and facilitate timely communication.

Support trainers with content uploads, assessments, and session resources.

Learning Management System (LMS) and Reporting

Oversee LMS activity to ensure effective usage by AI trainers and students.

Generate and analyze reports on course progress, learner engagement, and completion rates.

Present actionable insights to improve learning outcomes and experience.

Student Coordination and Orientation

Conduct virtual onboarding sessions to introduce students to the AI course, LMS, and support tools.

Act as the primary contact for student queries via CRM, calls, emails, and WhatsApp.

Ensure prompt query resolution and maintain a high student satisfaction score.

Industry Engagement and Trainer Support

Coordinate with AI professionals and guest speakers for expert-led sessions.

Support trainers with technical and operational requirements during sessions.

Monitoring & Feedback

Track and ensure AI course progress aligns with academic schedules and quality standards.

Analyze student feedback, CSAT, and NPS to identify improvement areas and implement changes.

SOP Compliance and Data Management

Ensure adherence to standard operating procedures for all AI course operations.

Manage student data, certificates, and reporting via NSDC or other platforms.

Compile and present weekly / monthly feedback and performance reports.

Who You Are

Must-Have :

Minimum 2 years of experience in program coordination, academic operations, or student management.

Basic understanding of Artificial Intelligence concepts and technologies.

Excellent communication and coordination skills (written and spoken English).

Proficiency in Google Workspace (Sheets, Docs, GDS, etc.) and tools like Zoom and WhatsApp.

Should Have :

Experience in managing tech or AI-related programs is desirable.

Knowledge of CRM tools and LMS management systems.

Nice to Have :

Certifications or short-term training in AI, data science, or related technologies.

Prior experience in educational technology or online learning management.

Requirements

Communication Skills , Event management skills