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Satguru Travel & Tourism - Branch Manager

Satguru Travel & Tourism - Branch Manager

Satguru TravelsInternational, India
30+ days ago
Job description

Branch Manager - Burundi Africa

Branch Management & Operations :

  • Oversee complete administration, staffing, and smooth day-to-day branch operations.
  • Ensure all branch activities align with organizational policies and business manuals.
  • Coordinate with counter staff and other branches to maintain operational synergy.

Sales & Business Growth :

  • Achieve revenue, turnover, and profitability targets as per branch business plan.
  • Drive growth by acquiring new clients and expanding business from existing accounts.
  • Contribute to product improvement and sales strategies.
  • Team Leadership & Performance Management :

  • Recruit, train, and mentor branch personnel in coordination with HR.
  • Foster a performance-oriented culture with clear KPIs and rewards.
  • Monitor staffing levels to ensure optimal resource deployment.
  • Client & Partner Relationship Management :

  • Maintain strong relationships with clients by delivering consistent, high-quality service.
  • Conduct periodic account analysis and credit utilization reviews.
  • Develop and strengthen relationships with hotels, airlines, and other key partners.
  • Compliance & Quality Standards :

  • Ensure adherence to company benchmarks and regularly review service delivery.
  • Authorize ticketing, credit control, and leisure service deviations where applicable.
  • Technology & Systems :

  • Efficiently adopt and execute internal systems and travel platforms.
  • Encourage digitization and automation within operational Education : Degree (Tourism, Business, or related fields preferred)
  • Certifications : Travel Management or GDS certifications are a plus

    (ref : iimjobs.com)

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    Branch Manager • International, India