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Senior Technical Support Specialist

beBeeReliabilityRajkot, Gujarat, India

2 days ago

Job description

Job Summary :

L2 Support Engineer plays a crucial role in bridging the gap between frontline support and advanced technical teams.

The ideal candidate will have extensive experience providing L2 Incident Support, supporting applications with Spring boot, Microservices, Java, and SQL databases.

Key Responsibilities :

Act as a vital link between frontline support (L1) and advanced technical teams (L3)
Monitor system health, conduct routine checks, and proactively address issues
Investigate and resolve complex incidents escalated from L1
Perform root cause analysis and ensure resolution within SLA guidelines
Identify recurring problems and collaborate with development teams to implement lasting fixes and solutions for optimization
Support change management, assist in testing and deploying patches, validating functionality, and managing rollbacks when needed
Maintain SOPs, update knowledge bases, and track system performance trends

Requirements :

3-7+ years of experience providing L2 Incident Support

Experience supporting apps with Spring boot, Microservices, Java

Experience supporting SQL databases

Experience in L2 IT support, including hardware / software troubleshooting, check logs, system monitoring, patch deployment, etc

Experience with ITIL framework and ITSM processes (incident, change, problem management)

Strong ability to communicate and collaborate with end users, regional and global IT teams, manage vendor relations, and document support activities effectively

What We Offer :

Opportunity to drive continuous improvement across the stack and enhance system reliability and performance

Collaborative environment with expert engineers and innovative tools

How to Apply :

If you are passionate about delivering exceptional support and eager to grow your skills, please submit your application.

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Technical Support Specialist • Rajkot, Gujarat, India