Staff ML Engineer (Conversational AI)

Company Description

Yuna's mission is to radically transform the way mental health support is accessed and delivered. By providing 24 / 7 instant and private support at the push of a button, we aim to address the significant gaps in mental health care accessibility. In a system where waiting times for therapists can reach up to 48 days and many people can't even afford care, Yuna is the answer to immediate mental health support needs.

We’re growing quickly, and every person who joins us plays a pivotal role in shaping the future of mental health technology.

Position Overview

You’ll own Yuna’s core conversational intelligence (i.e. spanning retrieval, memory, safety, evaluation, and post-training). You’ll ship user-visible improvements quickly while raising the bar on empathy, reliability, and guardrails. This is a hands-on staff-level role : equal parts research-to-production and platform thinking.

What you’ll do

Lead the end-to-end model lifecycle of Yuna’s conversational AI : problem framing → data curation → modeling / fine-tuning / post-training → evals → rollout → monitoring

Work closely with clinical psychologists (both internal and external to Yuna), ensuring the efficacy of Yuna’s conversational AI

Design agentic flows (tool use, planning, multi-turn memory) and safe retrieval for mental-health use cases

Build and own the evaluation flywheel : benchmarks, judge models, rubrics for conversational quality, ability to help, safety

Implement alignment & safety layers (e.g., self-harm detection, red-teaming, refusal strategies, escalation paths) tuned to clinical guidelines

Optimize for latency, cost, and quality

Partner tightly with product, sales, and users to scope new features and

Establish LLMOps : datasets, prompts / checkpoints / versioning, observability, drift monitoring, and incident response for model quality

What you’ll bring

5+ years in ML / AI with 3+ shipping LLM / NLP systems in production

Deep skill in Python and modern deep learning stacks (PyTorch / JAX / TensorFlow), retrieval / RAG, embeddings, reranking, and long-context summarization

Experience building agentic systems (tool calling, decomposition, memory) and rigorous eval harnesses (offline + online)

Strong product sense; you care about user outcomes, not just model metrics

Comfort working with ambiguity and creating systems 0 to 1

Location : Remote (work from anywhere, with at least 4 hours overlap with PST)

Employment Type : Full Time

What We Offer

Competitive salary (based on experience) + equity options

Remote-first culture with flexibility

A fast-growing, talented, and empathetic team dedicated to transforming mental health care

The opportunity to make a real impact on the world, building cutting-edge AI systems that improve lives every day