Key Account Manager

Job Description : Key Account Manager

Position Overview :

The Key Account Manager would be responsible for building strong, long-term relationships with authors / clients, serving as their primary point of contact. This role requires excellent communication skills, a customer-first mindset and the ability to proactively identify opportunities to add value and nurture client relationship.

Key Responsibilities :

Client Relationship Management

Serve as the main point of contact and bridge between authors / clients and internal team addressing queries and resolving issues in a timely manner

Build and maintain strong, trusted relationships through regular communication and proactive engagement

Conduct periodic check-ins, business reviews and performance updates with clients

Understand author / client goals, challenges and business needs to provide tailored recommendations

Identify upsell, cross-sell and market opportunities to support revenue growth

Collaborate with sales and leadership teams to develop account strategies and proposals

Project Coordination

Coordinate with internal teams (operations, logistics, marketing, support) to ensure consistent service delivery and adherence to client expectations

Track timelines, deliverables and manage client onboarding processes, ensuring smooth transition and adoption

Proactively address potential risks or service gaps

Manage and coordinate events, exhibitions, book stalls whenever required

Customer Advocacy

Represent the client’s long-term interests within the organization

Gather and communicate client feedback to improve products, processes and service quality

Champion customer experience initiatives

Our Ideal Candidate Should Have :

Bachelor’s degree in Business, Marketing, Communications or a related field

2–5 years of experience in account management, client services or a customer-facing role

Strong interpersonal, negotiation and relationship-building skills

Excellent written and verbal communication abilities

Strong organizational and project management skills

Ability to handle multiple accounts and responsibilities in a fast-paced environment

Key Competencies :

Customer-centric mindset

Problem-solving and decision-making abilities

Strategic thinking and business acumen

Time management and prioritization

Team collaboration

Adaptability and proactive attitude

Other Details :

• Office Location - Vesu, Surat, Gujarat.
• Work Type - In-Office, Fulltime.
• Working Days - 6 Days a week (Monday to Saturday)
• Compensation - As per the industry standards, also depending on your experience and expertise

Stalk us here :

Website - https : / / zebralearn.com /

Instagram - https : / / www.instagram.com / zebra_learn /

Company Profile :

Zebra Learn is an Ed-tech Platform passionate about helping lifelong learners like you unleashtheir full potential. Our secret ingredient? The principle of "Learn by Doing." We strive for more than dull and monotonous learning methods. We kick it up a notch with a diverse range of books that will leave you craving more! We believe in simplifying complex concepts, making them as easy to grasp as a high-five from a friend. We're on a mission to positively impact your learning journey, ensuring you become a true leader in your field.

Whether you're a student yearning for academic success, a professional hungry for career

growth, or just someone with a curious mind eager to expand horizons, ZebraLearn has your

back. We're here to spice up your learning journey, making it as thrilling as a safari adventure!

We aspire to transform learners into leaders who want to make it big in their careers.