Lead _Security Management

SMG Lead

• Monitoring and Improving Service Management Processes :
• Tracking the effectiveness of Incident, Problem, Change Management,MIM,SACM processes.
• Incident Management :
• Coordinating and contributing to the resolution of critical and high-priority incidents.
• Leading Major Incident calls and creating RCA documentation for major incidents.
• Change Management :
• Driving the change management process, including attending meetings and participating in CAB (Change Advisory Board).
• Analyzing change records to identify trends and potential issues.
• Problem Management :
• Supporting investigations to resolve problems between teams and ensure end-to-end SLAs are met.
• Stakeholder Management :
• Building and maintaining strong relationships with various teams and stakeholders.
• Communicating effectively and influencing stakeholders to drive service improvements.
• Strategic Planning and Execution :
• Developing and implementing strategic plans to achieve organizational goals.
• Handling budgets and ensuring financial targets are met.
• Team Leadership and Development :
• Leading and managing a team of service management professionals.
• Providing guidance, coaching, and mentorship to team members.
• Data Analysis and Reporting :
• Analyzing data to identify trends, patterns, and areas for improvement.
• Generating reports and presenting findings to stakeholders.

Skills and Qualifications :

Skills Required

Itil, Incident Management, Change Management, Problem Management, Servicenow, Security Management