Data Operations Analyst

Join us as a 'Data Operations Analyst' at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences.

You may be assessed on the key critical skills relevant for success in role, such as experience with SQL and SAS, as well as job-specific skillsets.

To be successful as a 'Data Operations Analyst', you should have experience with :

Developing and managing your campaigns

• Proactively monitor and track the outcome of scheduled processes daily (Monday – Friday 8am – 4pm) with issues expected to be raised within an hour of detection and on same day.
• Operate the scheduler change process, including tracking new requests, confirming all governance steps have been performed, and then deploying changes into the scheduler in a controlled way.
• In the event of process failures being detected, promptly communicate this to stakeholders, then perform any agreed action to remediate this issue.
• Continuously maintain documentation for processes that support the scheduler, for instance the program and specification documentation.
• Where required of our area, coordinate the capture of information needed to provide a collective response to impact assessment requests from infrastructure teams.
• In the event of issues being caused by infrastructure, lead the raising of incidents to platform support teams, and regularly communicate progress and outcomes to stakeholders.
• Perform all steps as set out in role process documentation for scheduler management.

Stakeholder Management

Main stakeholders are the Customer Targeting team within Customer Communication Delivery, with the expectation that you support the team through accurately and promptly dealing with scheduled process queries and issues.

Other stakeholders are the multiple support teams we rely upon for the platforms and tools that the team use to execute customer communications. You'll need to contact them whenever their support is needed with an issue.

On occasion you may need to communicate with processes owners in Barclays UK .

Decision-making and Problem Solving

If a problem is found with a scheduled process then evaluation of the issue and root cause identification should be performed quickly before escalating to the process owner or Team Lead(s), ideally with a recommendation of how to resolve the issue.

It's important that this evaluation considers a range of possible causes and considers whether multiple issues in a short time could be linked to a common root cause.

Person Specification

Basic / Essential Qualifications

Desirable Skillsets / Good To Have

This role will be based out of Chennai.

Purpose of the role

To build and maintain the systems that collect, store, process, and analyse data, such as data pipelines, data warehouses and data lakes to ensure that all data is accurate, accessible, and secure.

Accountabilities

Analyst Expectations

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Skills Required

Hadoop, Sas, Microsoft Excel, Teradata, Sql