Deputy General Manager / General Manager – Shop Excellence

Role : Deputy General Manager / General Manager – Shop Excellence

Base location : Mumbai / Dubai

Reporting : CEO - Pharma

Travel : 40% travel, more extensive initially

What you become a part of :

The successful candidate will design, lead implement operational processes to enhance efficiency and deliver high- quality customer service across our wholesale depots and stores in different countries in Africa.

What to expect :

Monitor shop plans and program performance to maximize operational efficiency and drive growth.

Drive in-store planning, coordination & evaluation of promotions, marketing and visual merchandising support in collaboration with Shop Operations Manager.

Co-ordinate customer activation / loyalty programs; identify any other schemes as may be appropriate for implementation.

Continuously Track inventory and stock levels to ensure continuous supply and achieve sales targets.

Identify opportunities to launch flash campaigns / schemes basis product / SKU-wise inventory.

Track monthly performance (sell through, inventory mix and level, retail presentation, store profitability and target achievement) against plan and proactively identify solutions to close performance gaps, if any.

Standardize SOPs across stores and drive automation of shop processes.

Lead continuous improvement initiatives and performance management of shop managers.

Coach, train, and develop in-store teams in product knowledge, merchandising, customer service, and sales skills.

Ensure standards for quality, customer service, and health and safety are met by providing a safe and clean store environment and implementing loss prevention measures.

Collaborate with other regional teams such as warehouse, sales and marketing, supply chain, finance as needed to create synergy.

Essential qualifications & experience :

Secondary qualifications such as B.Com is mandatory and life sciences / pharmacy qualifications such as B.Sc. / D. Pharm / B. Pharm is preferred.

12- 15 years of relevant experience with minimum 5 years in a regional role ideally within the pharmaceutical environment / retail pharmacies.

Desired skills & attributes :

Strong coaching, training, and team development skills.

Ability to work as an individual contributor with high impact.

Excellent communication, consulting, and collaboration skills.

Experience working cross-culturally in multi-country matrix environments.

Fluency in English; French or Portuguese proficiency is preferred.

Why Join Us?

Be part of a fast-growing, mission-led organization transforming healthcare access in Africa.

Work alongside passionate teams with deep expertise and purpose.

Opportunity for growth, innovation, and exposure to cross-cultural operations.

Application :

If this role is of interest to you, please upload a recent copy of your CV and a member of the Talent Acquisition team will be in touch. We believe that equal opportunities mean inclusion, diversity and fair treatment for all.