Cloud Operations Support Engineer

Insight GlobalErode, IN

23 hours ago

Job description

Title : Cloud Operations Support Engineer

Pay : 10-18 LPA Fixed per Annum

Location : Remote

We are building a Cloud Operations Support Team to provide 24 / 7 coverage using a follow-the-sun model . This team will be responsible for monitoring, troubleshooting, and resolving cloud infrastructure issues across global environments. We are hiring 5 Support Engineers (Level 1 and Level 2) based in India

This team will serve as the first and second line of defense for cloud operations, escalating complex issues to our Level 3 engineering team as needed.

Responsibilities

For Support Engineers (Level 1 & 2) :

Monitor cloud infrastructure and respond to alerts and incidents.
Triage and resolve support tickets related to system performance, access, and configuration.
Perform routine system administration tasks (e.g., user provisioning, patching, backups).
Escalate unresolved or complex issues to Level 3 engineering teams.
Document troubleshooting steps and resolutions in the ticketing system.
Collaborate with peers across time zones to ensure seamless handoffs and coverage.

For Team Lead :

Oversee daily operations and ensure SLA adherence across global support shifts.

Coordinate handoffs between regional teams to maintain continuous coverage.

Act as the primary escalation point for high-priority incidents.

Mentor and coach support engineers to improve technical and operational performance.

Collaborate with engineering and infrastructure teams to improve support workflows.

Track team metrics and report on performance, ticket volumes, and resolution times.

Qualifications

Support Engineers :

2+ years of experience in cloud operations, system administration, or technical support.

Familiarity with cloud platforms (e.g., AWS, Azure, GCP).

Experience with ticketing systems (e.g., ServiceNow, Jira).

Basic scripting or automation skills (e.g., PowerShell, Bash) is a plus.

Strong communication and documentation skills.

Willingness to work in rotating shifts aligned with the follow-the-sun model.

Work Model

Follow-the-sun coverage with handoffs between India, Mexico, Egypt, and the US.

Rotating shifts to ensure 24 / 7 operational support.

Create a job alert for this search

Cloud Engineer • Erode, IN

Related jobs

Promoted

Senior Cloud IAM Engineer (AWS / Okta)

Vertex AgilityTiruppur, IN

Senior Cloud IAM Engineer (AWS / Okta) – Remote.Vertex Agility | Agile On-Demand Solutions.Are you passionate about identity management and cloud security? Vertex Agility is looking for a Senior Cl...Show moreLast updated: 1 day ago

Promoted

DevOps Engineer

Alp Consulting Ltd.erode, tamil nadu, in

Good knowledge of AWS technologies including EC2, ECS / EKS (Docker containers), RDS, S3, Lambda, CloudHSM.Cloud stack deployment & upgrade using CloudFormation / Terraform.REST end point development...Show moreLast updated: 19 days ago

Promoted

Cloud Spend Optimization Engineer

Abacus.AIErode, IN

We’re seeking an engineer with expertise in optimizing AWS cloud costs.In this role, you’ll drive cost efficiency across our infrastructure by analyzing usage, automating optimizations, and guiding...Show moreLast updated: 30+ days ago

Promoted

Cloud Engineer

Gunpowder InnovationsErode, IN

Gunpowder Innovations is a technology-first company building high-performance applications in fintech and health tech.Our engineering team is passionate about solving complex problems at scale, del...Show moreLast updated: 23 hours ago

Promoted

Senior Cloud Infrastructure Engineer

ArthaNovaErode, IN

ArthaNova is an institutional-grade platform that tokenises real-world credit assets to deliver transparent, programmable liquidity for lenders and investors. Our architecture is blockchain-agnostic...Show moreLast updated: 23 hours ago

Promoted

DevOps Engineer

Wello SolutionsTiruppur, IN

At Wello Solutions, we help field service companies simplify operations and deliver better customer experiences.Our SaaS platform supports organizations in managing teams, optimizing performance, a...Show moreLast updated: 11 days ago

Promoted

AppScan Product _Lead Cloud DevOps Engineer

HCLSoftwareErode, IN

HCL Software” : - Is a Product Development Division of HCL Tech : That operates its primary Software business.At HCL Software we Develop, Market, Sell and Support over 20 Product families in the area...Show moreLast updated: 30+ days ago

Promoted

DevOps Engineer

SID Global Solutionserode, tamil nadu, in

Job Description : DevOps Engineer.Design, implement, and maintain CI / CD pipelines to automate build, test, and deployment processes across multiple client projects. Develop and manage infrastructure ...Show moreLast updated: 18 days ago

Promoted

Cloud Operations Support Engineer

Insight GlobalTiruppur, IN

Cloud Operations Support Engineer.This team will be responsible for monitoring, troubleshooting, and resolving cloud infrastructure issues across global environments. This team will serve as the fir...Show moreLast updated: 23 hours ago

Promoted

Cloud Engineer

VML Enterprise SolutionsTiruppur, IN

Type of position : Contract- 6 months.We are looking for talented developers with experience developing complex Cloud AWS serverless applications to join an exciting client project as part of our ex...Show moreLast updated: 22 days ago

Promoted

Cloud Solution Architect

Vista Applied Solutions Group IncTiruppur, IN

Title : Cloud Solution Architect.Services Description : To provide a remediation engagement to remediate Buyer’s Azure environment and security workflow within the guidance of Buyer’s CSS.Provide str...Show moreLast updated: 23 hours ago

Promoted
New!

Cloud Engineer

ACL Digitaltiruppur, tamil nadu, in

You’ll win us over if you have : .Deep expertise in AWS Cloud Services and IaC (CloudFormation).A solid understanding of CI / CD and DevOps principles. Manage and optimize AWS services including S3, Dyn...Show moreLast updated: 21 hours ago

Promoted

Cloud Architect

iVedha Inc.Tiruppur, IN

Seeking a highly experienced Cloud Architect to design and oversee robust, scalable, and secure.Architect end-to-end cloud solutions (public, private, hybrid) with a focus on reliability, security,...Show moreLast updated: 30+ days ago

Promoted

AWS Cloud Engineer

ProgliteErode, IN

Infrastructure & System Administration : .Deploy, manage, and optimize EC2 instances across dev, test, and production environments. Perform system administration and troubleshooting for Linux and Wind...Show moreLast updated: 30+ days ago

Promoted

DevOps Engineer(GCP Cloud)

Enterprise Minds, Inctiruppur, tamil nadu, in

We’re Hiring – Senior DevOps Engineer (Platform Engineering) | Apna.Senior DevOps Engineer (SDE-2 – Platform Engineering). You’ll help modernize our platform, implement self-healing systems, and dri...Show moreLast updated: 22 days ago

Promoted

Lead DevOps Engineer

AptEdgeSalem,Tamil Nadu, IN

AptEdge delivers Agentic Technical Support for B2B Enterprises.Our AI-powered Answer Engine, unlike traditional search engines, utilizes natural language processing to provide contextually relevant...Show moreLast updated: 23 hours ago

Promoted

Lead - Cloud Reliability Engineer

Searce Incsalem, tamil nadu, in

The ‘process-first’ AI-native modern tech consultancy that's rewriting the rules.As an engineering-led consultancy, we are dedicated to relentlessly improving the real business outcomes.Our solvers...Show moreLast updated: 30+ days ago

Promoted

DevOps Engineer

ACL Digitalerode, tamil nadu, in

Design, implement, and manage CI / CD pipelines to automate the build, test, and deployment processes.Collaborate with software development, operations, and quality assurance teams to streamline the ...Show moreLast updated: 30+ days ago