Desktop Support Engineer

About Delta Tech Hub : Delta Air Lines (NYSE : DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers. PRIMARY FUNCTIONS (RESPONSIBILITIES) : Responsible for Avature system configuration, workflow creation, documentation of configuration decisions / business & system requirements. Stay abreast of regular ATS releases including making recommendations on what enhancements to implement and testing Troubleshoot, coach, and provide general support and day-to-day issue resolution to end users : HR, Recruiters, Hiring Managers, and Candidates Maintain functional knowledge of HR processes and platforms Responsible for inbound and outbound interface and integration support including partnering with IT and HR to troubleshoot and identify issues as well as propose, test and implement solutions Perform analyses and develop solutions that solve business problems / opportunities Support implementation of upgrades and patches - including testing, validation, and communication Develop training documentation and deliver end user training as needed. Manage role-based security to ensure accurate functionality for users. Maintain integrity and accuracy of ATS data Coordinate with HR, IT and vendors to accomplish shared goals and assist with delivery of HR Technology road-map initiatives Additional work as assigned WHAT DO YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS) : Familiarity and experience with ATS tools-Taleo, Workday etc are a must, implementation and administration experience is preferred. Bachelor’s degree in computer science, Information Systems or related technical field is required. A Minimum 3-5 years’ experience with Avature or any other ATS tool in an Administrator role Proficient in Microsoft Office including intermediate to advanced skills in Excel and Visio Ability to communicate verbally and in writing to present and provide clear, sequential and logical information and instructions to team members, end users as well as vendors at all organizational and varying technical skill level Must be self-motivated and able to function effectively when working independently or in a team Able to identify system solutions and solve business needs using HR systems Ability to troubleshoot and analyze complex data issues to determine root cause Results oriented and able to drive issue resolution Detail oriented, organized, proactive Strong time and project management skills Embraces diverse people, thinking and styles Consistently makes safety and security, of self and others, the priority WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS) Avature certifications Level 1-4 is preferred Prior experience ATS implementation Experience and familiarity with Candidate Relationship Management and onboarding systems System integration experience ID-DELTD05