Associate II, Complaints
ConfidentialBengaluru / Bangalore, India5 days ago
Job descriptionProcess case files according to Standard Operating Procedures (SOP). Receive initial complaint from any source (ECPs, patients, internal Alcon personnel) and assure all information / data is accurately captured at point of contact. Maintain an understanding of information / data required to be collected for technical and AE complaints to assure compliance with regulations and directives. Manage technical and adverse event complaint records for assigned area(s) using designated safety system(s). Review potential complaint data received via safety system(s) and other methods, as required. Is cognizant of, and works efficiently within applicable time zones. Performs intake / follow up / data entry activities and attaches corresponding source documents in a timely manner per requirements and directives. Triage from all sources for quality technical complaint, Adverse Event, request for refund, request for replacement product and request for credit. Reviews data entry and follow-up activities for completeness and timeliness. Maintains a working knowledge of company policies and procedures, departmental processes, and associated work instructions. Understands terminology and abbreviations regarding eye anatomy, common diseases, and ophthalmic procedures. Utilizes safety databases(s) and reporting tools. Informs management of potential safety issues, emerging trends and / or concerns. Adherence to all corporate compliance guidelines & corporate programs. Provide support in reconciliation activities and audit as required. Evaluate and escalate potential safety issues to management.
ATTENTION : Current Alcon Employee / Contingent Worker
If you are currently an active employee / contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.
Find Jobs for Employees
Find Jobs for Contingent Worker
Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.
Skills Required
Reporting Tools, Data Entry
Create a job alert for this search
Associate • Bengaluru / Bangalore, India
Related jobs
- Promoted
Audit Associate II
Elliott DavisBengaluru, Karnataka, India Our Mission, Vision, and Values.To provide exceptional service for our people, our customers, and our communities.To elevate all experiences by caring more.
Do the right thing, Service to others, Mu...Show moreLast updated: 30+ days ago
- Promoted
Strategic Sourcing- Procurement Services
WNS ProcurementBangalore Rural, Karnataka, India Position : Strategic Sourcing– Procurement Services.Plot 8A, RMZ Centennial, Kundalahalli Main Road, Whitefield, Bangalore, India.
The Senior Associate will manage and execute.This role requires stro...Show moreLast updated: 1 day ago
- Promoted
Client and Onboarding Services- Associate II
ConfidentialBengaluru / Bangalore, India Step into a pivotal role at JPMorganChase, where your expertise in client service management will shape the future of our operations.
You'll have the opportunity to grow your career while making a s...Show moreLast updated: 5 days ago
- Promoted
Associate Manager II - Compliance
ConfidentialBengaluru / Bangalore, India The LSC team at Navi serves as a strategic partner to the business, ensuring the company's operations align with legal and regulatory frameworks.
The team provides comprehensive legal counsel across...Show moreLast updated: 5 days ago
- Promoted
Associate
Patil & Singh LLP | Advocates Since 1999Bengaluru, Karnataka, India This is a full-time on-site role located in Bengaluru for an Associate at Patil & Singh LLP | Advocates Since 1999.The role involves working closely on a range of matters, providing legal support t...Show moreLast updated: 30+ days ago
- Promoted
Associate Manager- UPI Payment Operations
NaviBengaluru, Karnataka, India Associate Manager UPI Payment Operations Location : Bangalore About the Team At Navi, the UPI team is responsible for driving the success of our UPI platform, owning the P&L and working in close par...Show moreLast updated: 22 days ago
- Promoted
Fulfillment Associate - II
ConfidentialBengaluru / Bangalore We are seeking a Fulfillment Associate- II to join our team.In this role, you will be responsible for processing and managing order fulfillment activities, ensuring accurate and timely delivery of ...Show moreLast updated: 30+ days ago
- Promoted
Audit Associate II
ConfidentialBengaluru / Bangalore, India Our Mission, Vision, and Values.To provide exceptional service for our people, our customers, and our communities.To elevate all experiences by caring more.
Do the right thing, Service to others, Mu...Show moreLast updated: 30+ days ago
- Promoted
Associate II - FinOps
ConfidentialBengaluru / Bangalore, India The Renewal Specialist's primary responsibility is to ensure Greenway Health clients experience a positive renewal cycle.
The Renewals Manager and Specialists will work closely with Sales, Customer ...Show moreLast updated: 5 days ago
- Promoted
Customer Service Associate III-A1
ConfidentialBengaluru / Bangalore, India At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties.
And for more than 90 years our innovative drive has kept us a step ...Show moreLast updated: 5 days ago
- Promoted
Navi - Associate Manager II - Compliance
NaviBangalore, India Team The LSC team at Navi serves as a strategic partner to the business, ensuring the company's operations align with legal and regulatory frameworks.The team pr...Show moreLast updated: 21 days ago
- Promoted
Associate - PF Compliance - Bangalore
BDO IndiaBengaluru, Karnataka, India Complete operational knowledge of remittances of statutory compliances of PF, ESIC, PT and LWF preferably for PAN India.Strong knowledge of Provident Fund working process both theorical and practic...Show moreLast updated: 1 day ago
- Promoted
Associate Manager II - Compliance
Navibangalore, karnataka, in The LSC team at Navi serves as a strategic partner to the business, ensuring the company's operations align with legal and regulatory frameworks.
The team provides comprehensive legal counsel across...Show moreLast updated: 30+ days ago
- Promoted
Audit Associate Ii
Elliott DavisBengaluru, Republic Of India, IN Our Mission, Vision, and Values.To provide exceptional service for our people, our customers, and our communities.To elevate all experiences by caring more.
Do the right thing, Service to others, Mu...Show moreLast updated: 30+ days ago
- Promoted
Associate II - AP
ConfidentialBengaluru / Bangalore Department Commercial Analytics, Finance GBS.Are you looking for a challenging role in the finance industryDo you have experience in financial planning and analyticsWe are currently seeking a Senio...Show moreLast updated: 30+ days ago
- Promoted
Associate II, Administrative Support
ConfidentialBengaluru / Bangalore, India Administrative Support work is focused on supporting individuals, small teams or departments (vs.Uses business software applications (e.
Receives, screens and directs incoming calls, visitors, mail ...Show moreLast updated: 5 days ago
- Promoted
Customer Service Associate III
ConfidentialBengaluru / Bangalore, India At Allstate, great things happen when our people work together to protect families and their belongings from life's uncertainties.
And for more than 90 years our innovative drive has kept us a step ...Show moreLast updated: 5 days ago
- Promoted
Associate
Anirudh AssociatesBengaluru, Karnataka, India Corporate and Commercial Litigatio.Main areas of practice will be in Commercial Courts Act, Insolvency and Bankruptcy Code, Companies Act, Arbitration & Negotiable Instruments Act,.Having knowledge...Show moreLast updated: 30+ days ago