Global Digital HR Experience Specialist Hitachi Digital Services

Location :

Bengaluru Karnataka India

Job ID : R0109545

Date Posted : Company Name :

HITACHI INDIA PVT. LTD

Profession (Job Category) :

Other

Job Schedule : Full time

Remote : No

Job Description :

Global Digital HR Experience Specialist

Location : Global (preferably India open to Europe)

Department : Global DHR

Reports to : Director of Digital Experience

Role Overview

As a Digital HR Experience Specialist you will play a pivotal role in embedding a human-centered approach across Digital HR landscape. You will champion the people lens in decision-making ensuring that employee experience is prioritized at every stage of the HR Digital journey. This role is instrumental in shaping and governing the Voice of the Customer driving actionable insights and influencing global stakeholders across Digital HR both globally and regionally partnering with sectors.

Key Responsibilities

Oversee the design of end-to-end employee journeys (e.g. onboarding learning performance mobility) across digital HR platforms in close partnership with COEs.

Moments That Matter : Identify design and oversee critical touchpoints in the employees digital HR journey that significantly impact engagement and satisfaction in employee lifecycle.

Ensure digital experiences are consistent intuitive and reflective of the companys EVP and culture.

Voice of the Employee Governance : Build and maintain governance frameworks for collecting and analyzing employee feedback on digital HR platforms through reference groups surveys focus groups continuous listening and pulse checks.

Insight-Driven Recommendations : Translate insights into actionable improvements and business cases for investment. Drive the identified strategic recommendations in close partnership with global Digital HR CoE and Sector leads.

Report experience impact to HR and leadership (e.g. adoption productivity engagement).

Stakeholder Collaboration : Partner with cross-functional teams and stakeholders to ensure alignment and integration of people experience initiatives across the organization.

Qualifications

Education & Background

Bachelors or Masters degree in HR Information Technology or a related field.

35 years of experience in managing digital HR Platforms employee experience UX / UI customer experience (CX) or web content management.

Experience working with cross-functional teams (IT design HR analytics etc.).

Technical Skills

Working Knowledge of HR technology platforms especially Workday.

Understanding of Design Thinking Service Design and UX principles digital accessibility standards (WCAG) and responsive design best practices.

Ability to interpret and act on data insights to optimize digital experiences.

Strong analytical skills with the ability to translate data into actionable insights and capability to use analytics tools

Familiarity with design tools such as Adobe XD Figma or Sketch and facilitation tools such as Miro Mural etc.

Familiarity with survey tools listening platforms and experience design methodologies.

Soft Skills

Strong human-centric mindset with the ability to translate employee needs into engaging digital experiences.

Excellent communication collaboration and stakeholder management skills.

Strong problem-solving and project management abilities; comfortable managing multiple priorities .

Detail-oriented creative and passionate about improving the customer digital journey.

Passion for creating inclusive engaging and meaningful employee experiences.

Required Experience :

IC

Key Skills

Civil,Bidding,GIS,Capital Market,Cement,Agricultural

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 10 - 2025