Cloud Support Engineer

Required Qualifications

7+ years in AWS infrastructure operations, with at least 2+ years in a leadership role .

Hands-on experience managing multi-account AWS environments .

Strong knowledge of incident management platforms , especially PagerDuty.

AWS Certified Solutions Architect – Professional or equivalent.

Experience with automation frameworks and scripting languages.

Familiarity with compliance frameworks and audit processes.

Excellent analytical, problem-solving, and decision-making skills.

Preferred Qualifications

Experience in Managed Service Provider (MSP) environments.

Knowledge of data analytics tools (Athena, Glue, QuickSight) for operational insights.

Exposure to machine learning-based anomaly detection for proactive incident prevention.

Understanding of cost governance tools (AWS Cost Explorer, Budgets).

Prior experience with cross-account event streaming (Firehose, Kinesis).