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Operations Analyst

ConfidentialBengaluru / Bangalore, India

30+ days ago

Job description

Job Title : Operations Analyst I

Type : Contract - Remote (India-based)

Location Preference : Bengaluru candidates only

We are looking for a detail-oriented Operations Analyst I to support application workloads across multi-cloud environments (GCP, AWS, Azure). This role involves monitoring systems, handling incidents, managing tickets, and ensuring smooth communication with internal teams and external vendors.

About the Role :

Key Responsibilities :

Monitoring and supporting SaaS applications (Level 1 support)
Tracking and resolving alerts from application, network, and infrastructure monitoring dashboards
Working through issues and service requests from a ticketing system
Assisting in basic troubleshooting of production environments
Managing communications via email and phone with internal teams, third-party vendors, and financial institutions
Following and updating Standard Operating Procedures (SOPs)

Basic Qualifications :

Strong written and verbal communication skills (essential for working with US-based teams)

Some experience in application support (cloud or on-premises)

Ability to perform basic troubleshooting of production issues

Preferred Qualifications :

Experience in the Banking or FinTech industry

Familiarity with observability tools like Dynatrace , SolarWinds , or GCP monitoring solutions

Looking forward to discussing this opportunity with you! Please feel free to share your resume to [HIDDEN TEXT]

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Skills Required

Solarwinds, Gcp, Dynatrace, Azure, Aws

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Analyst • Bengaluru / Bangalore, India