API Integration Support Specialist

API Integration Support Specialist

Company Overview

We are seeking a technically skilled professional to provide comprehensive support for our API integration services. Our company works with existing customers who actively integrate with our APIs and require ongoing technical assistance through our dedicated Slack support channel.

Position Summary

This role involves providing technical support and guidance to customers integrating with our APIs, with a focus on the Coinflow platform (https : / / docs.coinflow.cash / docs / sweepstakes-payout). The ideal candidate will serve as the primary technical point of contact, helping customers troubleshoot integration issues and providing step-by-step guidance for successful implementation.

Key Responsibilities

Technical Support

Provide real-time technical assistance to customers via Slack channel

Analyze and debug API integration issues

Offer clear, actionable solutions and implementation guidance

Review customer code and provide optimization recommendations

Create and maintain troubleshooting documentation

Customer Communication

Respond promptly to customer inquiries in the Slack support channel

Explain complex technical concepts in accessible terms

Provide step-by-step implementation guidance

Escalate complex issues to appropriate team members when necessary

Documentation & Knowledge Management

Maintain up-to-date integration guides and FAQs

Document common issues and their solutions

Contribute to API documentation improvements

Create video tutorials and walkthroughs as needed

Preferred Skills

Experience with payment gateways Integration (e.g., Stripe, Razorpay, PayPal , etc.)

Understanding of cryptocurrency fundamentals (Bitcoin, Ethereum, stablecoins)

Understanding of Payment Methods such as - USDC, Push-to-Card, ACH Transfer, Sepa, Pix, digital wallets (Venmo, Apple Pay, Google Pay), 3DS Cards

Knowledge of Chargeback protection and fraud prevention strategies

Required Qualifications

Technical Skills

Strong understanding of API integration concepts and best practices

Experience with RESTful APIs and webhook implementations

Proficiency in debugging API calls and response handling

Knowledge of common programming languages (JavaScript, Python, etc.)

Understanding of authentication methods (API keys, OAuth, etc.)

Experience with payment processing APIs (preferred)

Communication Skills

Excellent written communication skills

Ability to explain technical concepts clearly to non-technical users

Experience providing customer support in chat / messaging environments

Strong problem-solving and analytical thinking abilities

Experience Requirements

2+ years of experience in technical support or API integration

Previous experience with customer-facing technical roles

Familiarity with Slack or similar collaboration platforms

Experience with financial technology or payment processing (preferred)

Work Schedule & Coverage

Coverage Requirements : 24-hour support coverage required

Time Zones : Must be available during Indian business hours with flexibility for extended coverage

Availability : Immediate start preferred

Work Environment : Remote-friendly

What We Offer

Competitive salary commensurate with experience

Flexible working arrangements

Opportunity to work with cutting-edge payment technology

Professional development and learning opportunities