Supervisor Servicemy.dormakaba • New Delhi, Delhi, India
Supervisor Service
my.dormakaba • New Delhi, Delhi, India
9 days ago
Job descriptionOversee installation commissioning and handover of dormakaba products at customer sites. Conduct pre-sale technical site surveys to assess feasibility and prepare installation requirements. Coordinate with project and sales teams to ensure site readiness and provide technical inputs during project planning. Manage and resolve customer complaints promptly through effective technician dispatching and supervision . Monitor service quality identify recurring technical issues and implement corrective and preventive actions. Collaborate with the technical support team for handling complex issues and escalations. Supervise subcontractors to ensure high-quality installation and service delivery. Validate and document subcontractor work completion as per dormakaba standards . Plan and execute Preventive Maintenance Schedules (PMS) for all AMC customers within agreed timelines. Ensure PMS completion maintain proper documentation and support AMC billing post-service execution. Track AMC renewals prepare and submit quotations and drive conversion of warranty customers into AMC clients. Achieve monthly service revenue targets through AMC renewals spare parts sales and upgradation projects. Identify business growth opportunities by expanding the AMC customer base. Prepare quotations BOQs and proposals for new service opportunities. Maintain strong technical knowledge of dormakaba products including automatic doors access systems and hotel locks . Guide technicians in troubleshooting and provide on-site technical support. Deliver excellent customer communication and ensure service satisfaction. Maintain up-to-date records of service activities PMS schedules and customer interactions. Submit regular performance revenue and customer satisfaction reports. Ensure all documentation meets audit and compliance requirements. Diploma or Degree in Electrical Electronics or Mechanical Engineering. 58 years of experience in service operations preferably in access control automation or electro-mechanical systems. Proven experience in leading field service teams and achieving service revenue targets. Strong technical and troubleshooting expertise. Excellent leadership coordination and communication skills. Customer-focused approach with strong problem-solving abilities. Proficiency in MS Office CRM tools and reporting systems. Ability to manage multiple sites and ensure timely task execution. Supportive and Inclusive work environment Career growth and advancement Comprehensive benefits such as health insurance for employees and their dependents parental leave etc. Learning and Development opportunities
A Job That Matters : Your Tasks
1. Team & Site Management
- Lead and supervise a team of 810 technicians across multiple customer locations.
- Plan and allocate daily service and installation activities ensuring timely and high-quality execution.
- Monitor field performance ensure adherence to safety quality and company standards and conduct regular site audits.
2. Installation & Technical Surveys
3. Complaint & Service Handling
4. Subcontractor Management
5. Preventive Maintenance & AMC Management
6. Revenue & Business Growth
7. Technical Expertise & Customer Support
8. Documentation & Reporting
An Experience That Matters : Your Skills
Educational Requirements
Job Experience
Key Skills
A workplace that matters : our offering
Required Experience :
Manager
Key Skills
Business,Patient Care,Compliance,Facility,Emergency,Accounting,HVAC,Daily Operations,Direct Supervision,Professional Development,Service Management,Service Operations,Service Quality,Payroll,Service Technician
Employment Type : Full Time
Experience : years
Vacancy : 1
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Supervisor • New Delhi, Delhi, India
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