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Customer Support Executive (B2B)

Customer Support Executive (B2B)

Art Gharanamadurai, tamil nadu, in
22 hours ago
Job description

About the Role

At Art Gharana, we believe creativity can transform workplaces. As we expand our corporate (B2B) vertical globally, we’re looking for a Customer Support Executive who can deliver outstanding client experiences to our corporate partners and learners across time zones.

This isn’t a script-reading support job — you’ll be the human connection that ensures our clients and their teams enjoy a seamless, supportive, and joyful learning experience.

🎯 What You’ll Do

  • Handle inbound queries and issue resolution for our B2B clients via email, chat, calls, and collaborative tools (MS Teams, Slack, etc.)
  • Act as the first line of communication for partner companies and learners enrolled under their accounts
  • Maintain high responsiveness and empathy in every interaction
  • Coordinate internally with program managers, operations, and tech teams to resolve issues
  • Document and track all client communications and updates accurately
  • Identify recurring challenges and share insights to improve client experience
  • Ensure SLAs and quality metrics are consistently met

🧠 What You Bring

  • 2+ years of experience in customer support (EdTech or service industry preferred)
  • Excellent English communication skills — clear, articulate, and empathetic
  • Comfortable working international (US Pacific) hours
  • Experience with platforms like MS Teams, Slack, and other corporate communication tools
  • Strong multitasking and follow-up skills
  • Tech-savvy and adaptable to CRM / ticketing tools (training provided)
  • A calm, problem-solving mindset and a genuine interest in helping people

    • 🌟 Why You’ll Love Working Here

  • 100% remote — collaborate with a creative global team
  • Exposure to international B2B clients and wellness programs
  • Growth-focused culture where ideas are valued
  • Flexible, respectful, and supportive work environment

    • 🚀 How to Apply

    Send your resume or LinkedIn profile to [add email or link] with the subject line “Customer Support Executive – B2B”.

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    Customer Support Executive • madurai, tamil nadu, in