Assistant Manager - Manager Medical Operations (Clinical)

We are seeking a highly motivated and experienced professional to take on the pivotal role of Assistant Manager - Manager Medical Operations (Clinical) . This position is central to ensuring the efficient and compliant functioning of our clinical departments, focusing on operational excellence, quality improvement, and maintaining strong relationships with our medical staff. The ideal candidate will possess a deep understanding of healthcare operations and regulatory frameworks.

Key Responsibilities

• Medical Operations Oversight :
• Regularly engage with clinicians to understand and resolve operational issues promptly.
• Ensure strict adherence to all legal compliances relevant to medical departments (e.g., PCPNDT, MTP, AERB).
• Oversee the reporting of Key Performance Indicators (KPIs) and clinical indicators by the 10th of each month.
• Map clinical functions through Standard Operating Procedures (SOPs) , ensuring their effective implementation and continuous monitoring.
• Conduct at least one Quality Improvement Project (QIP) and clinical audit annually.
• Ensure all scheduled committee meetings are conducted as per the prepared calendar.
• Coordinate with outsourced clinical departments (e.g., Lab, X-ray personnel, IVF personnel, external test providers) to resolve operational issues and ensure smooth functioning.
• Manage the credentialing and privileging of empanelled doctors and monitor doctor contracts.
• Implement and continuously monitor all COVID protocols , including contact tracing and testing of suspected staff.
• Conduct internal audits as per schedule, focusing on clinical audits and quality improvement programs.
• Ensure the continuity of unit accreditation, timely submission of reports, renewal applications, and completion of assessments / NC Closures.
• Administrative Responsibilities :
• Ensure the smooth functioning of all paramedical departments.
• Submit monthly departmental reports to the director, including suggestions and recommendations.
• Manage the timely renewal of various medical licenses (e.g., Pharmacy, Narcotics, AERB).
• Inventory Control :
• Conduct periodic checks of drug inventory for the Pharmacy Store, ICU, and Wards, submitting detailed reports to management.
• Training and Education :
• Identify training needs for medical operations team members and organize effective training sessions.
• Provide regular training, educate, and motivate staff to adhere to instructions and maintain cordial working conditions.
• Apply for and ensure the execution of academic programs for doctors within the hospital as per the planned calendar.
• Evaluation :
• Evaluate and assess performance, professional competence, and identify competency gaps .
• Ensure the effective implementation of Accreditation standards (e.g., NABH Standards) and related documentation.
• Doctor Relations :
• Conduct regular structured meetings with consultants to foster strong relationships.
• Maintain the duty roster for in-house registrars.
• Prepare on-call rotas for emergency, night-time, and holiday coverage.

Educational Qualifications

Required Skills

Skills Required

medical operations , staff oversight , Quality Improvement, Administrative Support, Inventory Control, Interpersonal Skills