Front Office Manager

Company Description

Accor is a multinational hospitality company headquartered in France. It's one of the largest hotel groups globally and operates in over 100 countries. Accor was founded in 1967 by Paul Dubrule and Gérard Pélisson. It initially focused on the motel-hotel market in France and expanded internationally in the 1970s and 1980s. Over the years, it has grown through acquisitions and diversification. Accor operates a wide range of hotel brands covering various segments of the market, from luxury to budget. Some of its well-known brands include Sofitel, Raffles, Fairmont, Novotel, ibis, Mercure, and many others.

Job Description

We are seeking a dynamic and experienced Front Office Manager to join our team in Mumbai, India. As the face of our hotel, you will lead the front office operations, ensuring exceptional guest experiences and maintaining the highest standards of service.

• Oversee all front office operations, including reception, concierge, and guest services
• Develop and implement strategies to enhance guest satisfaction and loyalty
• Manage and train front office staff, fostering a culture of excellence and teamwork
• Ensure smooth check-in and check-out processes, resolving any issues promptly and efficiently
• Collaborate with other departments to provide seamless guest experiences
• Monitor and analyze key performance indicators, implementing improvements as needed
• Handle guest complaints and feedback with professionalism and empathy
• Manage front office budgets and financial performance
• Stay updated on local events and attractions to provide informed recommendations to guests
• Ensure compliance with all hotel policies, procedures, and safety regulations
• Participate in pre-opening activities and system implementations as required

Qualifications

• Proven experience as a Front Office Manager in luxury hospitality
• Bachelor's degree in Hospitality Management or related field
• Strong leadership skills with the ability to inspire and motivate a team
• Excellent communication and interpersonal skills
• Demonstrated ability to provide exceptional customer service
• Proficiency in hotel management software and systems
• Detail-oriented with strong organizational and multitasking abilities
• Ability to remain calm and composed under pressure
• Excellent problem-solving skills and decision-making abilities
• In-depth knowledge of hotel operations and industry best practices
• Flexibility to work varying shifts, including weekends and holidays
• Familiarity with local tourism trends and attractions in Mumbai (preferred)
• Experience in pre-opening or system implementations (preferred)