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Escalation Manager

Escalation Manager

ProtiumMumbai, Maharashtra, India
6 days ago
Job description

Protium : The Company

We are engineering driven, risk focused, lending nbfc, giving credit to Indian SME / MSME for their secured and unsecured business needs.

  • Our core approach involves the development of frictionless customer journeys through automation and digitization of workflows as well as enablement of automatic evidence-based decision-making through large-scale implementation of next-generation models across the entire lending value chain.
  • We are extremely well-funded to achieve our aim of building a business that can rapidly serve the diverse funding / liquidity needs of salaried individuals, self-employed professionals, and small and medium sized enterprises.
  • Pan India presence with 3000+ Employees across 120+ branches.
  • Leadership Team with 150+ years of experience with deep India and global exposure in Financial Services, Risk & Technology

Job Description :

  • Escalation management
  • Cross functional coordination
  • Stakeholder communication
  • Reporting & Documentation
  • Compliance & Quality

    • Criteria :

  • Min 5-8 years' experience in NBFC / BFSI
  • Good knowledge in lending industry
  • Experience in cross functional team like collection, customer service will be added advantage.
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    Manager • Mumbai, Maharashtra, India