▷ Urgent Search! hiring For international chat process

About Company

Firstsource Solutions Limited is a leading global business process management (BPM) company that helps Fortune 500 & FTSE 100 brands transform customer experience and operational efficiency. Founded in India in 2001, it operates in 10+ countries including the US, UK, Philippines, Mexico and Australia, delivering highimpact services across healthcare, banking & financial services, telecom / media, and diverse industries.

Key Responsibilities :

• Handle multiple customer chats simultaneously while maintaining high service quality.
• Assist customers with queries related to telecom services (mobile plans, data issues, billing, network outages, upgrades, etc.).
• Troubleshoot basic technical issues and provide accurate information or escalate complex problems.
• Maintain a positive and professional tone with customers throughout the conversation.
• Adhere to process guidelines and achieve performance metrics such as response time, resolution rate, and customer satisfaction.
• Document customer interactions clearly and accurately.
• Collaborate with team members and managers to meet team performance goals.

Compensation and Benefits :

Disclaimer : Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or email addresses.