Support Specialist

This job is with Standard Chartered Bank, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

JOB SUMMARY

Trade application is critical application in the trade domain, and support 45+ markets across various markets.

We need able resource to replace the position with the technical skills & banking domain applications support experience.

PID Squad operational round the clock and ring fence team to execute all the task require High privilege IDs and covers all 15 applications in Trade Domaine. PID withdrawal is an essential enabler to ensure continuous delivery and incident recovery to keep the lights on for our business users. PID withdrawals required, as no automation, auto-heal in place or automation failed e.g. force termination of hung threads, excessive resource consumption etc , Withdraw PID to perform manual recovery steps where automation is not possible and in multiple process steps part of BAU , High Level

Such task / activities group into

Categories

(i.e Incident Management ,Change Management, Infra & Cyber Hygiene , Risk & Audit, Disaster Recovery, Sustain Resiliency).

If the resource is not hired, will not able to provide a seamless support to Premier and hyper care Clients.

If the resource is not hired, will be unable to meet TAT & business expectations.

RESPONSIBILITIES

Business

We work in CIB domain supporting Trade Operations and customers

Processes

This is for Technical role in application support, so they need to work on functional queries, fixes, enhancement and initiatives addressed or supported applications

People & Talent

To cater to support application and identifying and resolving technical issues. Providing technical support to the application

Risk Management

Application-level risk needs to be taken care

Regulatory & Business Conduct

There is no specific at the application level. Resource needs to comply the policies of SCB

Display exemplary conduct and live by the Group's Values and Code of Conduct.

Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Lead to achieve the outcomes set out in the Bank's Conduct Principles

Key Stakeholders

Trade supporting 45+ markets across globe so all the country LPM (local product manager), central product team will be our stakeholders. Also, we need to liaise business and all interface applications

Other Responsibilities

Core / individual contributor in handling the applications and all the stake holders.

Interaction with CIO teams for the better collaboration to get the insight on the upcoming projects and the system enhancements.

Should be available 247 to support the application and to guide the team members on taking decisions and for issue resolution.

Team management is the key for this role as they need to interact / encourage team members effectively and to ensure zero escalations.

Need to provide functional support

on the system for minor enhancements which will help to reduce the team's efforts and to reduce manual tasks.

Needs to take care of complete Batch related activities and to interact with the interface teams to ensure for smooth Batch management.

With the knowledge in the application, needs to participate in RCA discussion and RCA document preparation

Closure of incidents within the SLA and to perform incident trend analysis which will help to reduce tickets via fix and enhancements.

All the medium and above incidents should be tracked under Problem management. All the problem tickets should be closed with proper evidence without any escalation.

They need to take care of Change management via remedy. Changes needs to be scheduled and closed as per the SLA.

Infra and capacity managements is one of the key items where they need to ensure no capacity leave breach in the application. They need to ensure no incidents because of capacity related issues.

All the Audit RFI's needs to be prepared and shared to the auditors. There should be nil findings in terms of audit findings.

Expectation is to handle the Finance management at the Domain level. Forecast should be done on time. Needs to work on cost reduction.

Our Ideal Candidate

Java & Spring Boot

Database

Cloud

Container concepts

Automation tools

Trade & Banking Functional

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we : Do the right thing

and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

Never settle,

continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

Are better together,

we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter,

we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Core bank funding for retirement savings, medical and life insurance,

with flexible and voluntary benefits available in some locations.

Time-off

including annual leave, parental / maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

Flexible working

options based around home and office locations, with flexible working patterns.

Proactive wellbeing support

through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

A continuous learning culture

to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

Being part of an inclusive and values driven organisation,

one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.