Technical Support EngineerIntertec Softwares Pvt Ltd • Navi Mumbai, Maharashtra, India
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Technical Support Engineer
Intertec Softwares Pvt Ltd • Navi Mumbai, Maharashtra, India
30+ days ago
Job description3 years of experience in a Service Desk or IT Support role. Strong knowledge of Microsoft Office 365 suite and admin portal. Familiarity with Active Directory , Exchange Online, and Teams administration. Basic understanding of networking concepts (TCP / IP, DHCP, DNS, VPN) Experience with ticketing systems (e.g., ServiceNow, Service Desk Plus) Excellent communication and interpersonal skills. Ability to multitask and prioritize in a fast-paced environment Microsoft certifications (e.g., MS-900, MD-102, AZ-900) are a plus.
Job Title : Technical Support Engineer
Experience : 3+
Responsibilities :
- Serve as the first line of support for end-user technical issues via phone, email, or ticketing system.
- Troubleshoot and resolve issues related to Office 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.).
- Assist with user account management in Microsoft 365 (password resets, license assignments, mailbox permissions).
- Provide basic support for network connectivity issues (Wi-Fi, VPN, DNS, IP configuration).
- Escalate complex issues to appropriate teams while maintaining ownership until resolution.
- Document incidents, solutions, and procedures in the knowledge base and ITSM Ticketing tool.
- Educate users on best practices and self-service tools.
- Monitor and follow up on open tickets to ensure timely resolution and user satisfaction.
Mandatory :
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Technical Support Engineer • Navi Mumbai, Maharashtra, India
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