Technical Support Engineer

For US Client's

24 / 7 support - Rotational Shifts

What You Will Be Doing

• Act as the first point of contact for clients, ensuring first call resolution by troubleshooting and resolving issues effectively.
• Listen carefully to client concerns, educate them on solutions, and prevent recurring issues by reviewing their accounts and providing guidance.
• Deliver engaging, responsive, and timely support via phone and email to consumer clients, sales teams, and internal stakeholders.
• Maintain ownership of client issues through to resolution, even when coordinating with other teams.
• Collaborate with sales to resolve consumer issues, playing an active role in client retention.
• Build and maintain a strong knowledge of Autotrader products and services, along with organizational processes, policies, and systems.
• Adapt to changing responsibilities and contribute to special projects or assignments to support team and company objectives.

What We’re Looking For