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(Urgent Search) International Voice – Customer Service

(Urgent Search) International Voice – Customer Service

Tata Consultancy ServicesMumbai, Maharashtra, India
8 hours ago
Job description

TCS BPS IS HIRING FOR International Voice – Customer Service Role at Mumbai!

Kindly go through the norms below and apply only if it’s relevant for you.

Job Role : Customer Service Associate

Job Location : Mumbai (Malad, Thane)

Experience required :

  • 1-12 Years in the contact center industry

Job Requirement :

  • Candidates with international customer service (VOICE) experience preferred.
  • Graduate and above with minimum 12 months’ experience and HSC with minimum 18 months’ experience and maximum 12 years' experience in contact center industry.
  • Flexible working in rotational shifts, including night shifts
  • Fresher Candidates : B. Com, BA, BAF, BBI, BBA, BBM, BMS, BSc (Maths, Physics, Chemistry, Botany, Zoology) Fresher Graduates from 2024 & 2025 Year of Passing Batch.
  • BE / BTech and Postgraduates are not eligible
  • Mode of Salary credit should be through banks from all the employers (No cash in hand)
  • All educational and employment documents are mandatory to have.

    • Skill Requirement :

  • Excellent Communication Skills
  • Strong Team Player
  • Strong Domain Knowledge Preferred
  • Strong feedback implementation skills
  • Possess Positive attitude and know to promote brand value.
  • Ability to work in any shifts, the majority being night and midnight shifts

    • Job Description :

  • Handle customer interactions daily with 0 availability time
  • Ensure SLAs are met consistently at individual and team level.
  • Meet and exceed all performance thresholds.
  • Focus on Key KPI's like RSAT, AHT and customer experience.
  • Constantly remain abreast of new changes
  • Implement feedback and corrective actions to avoid repeat instances

    • "TCS does not charge any fee at any stage of the recruitment & selection process. TCS has not authorized any person / agency / partner to collect any fee for recruitment from candidates. If you notice the above, please bring it to our attention immediately.

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    Urgent International • Mumbai, Maharashtra, India