Academic Program Operations Lead

Job Title : Operations Executive

📍 Location : Kochi, Kerala

💼 Experience : 1–3 Years

🏢 Department : Operations

Position Summary

We are looking for a dynamic and detail-oriented Operations Executive to join our growing team in Kochi. The ideal candidate will have a minimum of 2 years of hands-on experience in managing day-to-day operations within the EdTech space . This role is pivotal in ensuring smooth execution of academic and non-academic processes, coordinating with internal teams, and delivering high-quality support for learners and faculty.

Key Responsibilities

• Coordinate and monitor academic and operational activities across courses and batches.
• Support scheduling of classes, manage timetables, and ensure timely communication with faculty and students.
• Manage LMS (Learning Management System) content uploads, student access, and digital resource maintenance.
• Maintain accurate records related to enrollments, attendance, assessments, and feedback.
• Act as a point of contact for resolving operational issues between academic teams, tech support, and students.
• Ensure smooth onboarding for new students and mentors, providing necessary administrative assistance.
• Collaborate with cross-functional teams (Academic, Product, Sales, Customer Support) to improve process efficiency.
• Track key operational metrics and contribute to continuous improvement initiatives.
• Prepare daily and weekly reports, dashboards, and documentation to monitor process performance.

Requirements

Preferred Skills