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Technical Support Executive

ConfidentialCoimbatore

10 days ago

Job description

Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.

Respond to customer queries via phone, email, or chat in a timely and professional manner.

Diagnose and troubleshoot technical problems and escalate complex issues to higher-level support if needed.

Install, modify, and repair computer hardware and software.

Maintain logs of issues and solutions to identify recurring problems and improve support processes.

Collaborate with internal teams to ensure customer satisfaction and timely resolution.

Guide customers through step-by-step solutions and provide product usage instructions.

Skills Required

Technical Troubleshooting, Customer Service, Problem-solving, Hardware Support, Software Support

Technical Support Executive • Coimbatore