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Customer Service & Implementation Executive

Customer Service & Implementation Executive

Colosseum Tech (FalconAVL)Alappuzha, Kerala, India
16 hours ago
Job description

Experience :

0–3 years (Freshers with strong communication skills welcome)

Employment Type : Full-time

Travel :

Up to 50% (Client site visits and implementations)

About FalconAVL

FalconAVL is a fast-growing SaaS technology company that helps enterprises streamline their

Employee Transport Operations

through

AI-based route optimization, automated rostering, real-time tracking, cost analytics, and safety compliance.

We are looking for a

Customer Service & Implementation Executive

who will work closely with clients during onboarding and day-to-day operations, ensuring smooth implementation and customer satisfaction. This role offers great exposure to enterprise clients and a fast learning curve in the SaaS and transport tech domain.

Key Responsibilities

Customer Coordination

  • Act as the first point of contact for client admins and transport coordinators.
  • Communicate clearly and professionally with clients over calls, WhatsApp, and email.
  • Understand client requirements and ensure issues are resolved promptly.

⚙️

Implementation Support

  • Assist in

    • onboarding new clients

    — collecting data, configuring the system, testing, and go-live support.

  • Conduct

    • on-site visits (50% travel)

    to client locations for setup, training, and operational checks.

  • Coordinate with internal teams (Tech, Operations, Support) to ensure successful rollouts.

    • Reporting & Follow-up

  • Maintain client activity logs and reports in CRM or Excel.
  • Track issue status and update clients regularly.
  • Support renewal and feedback discussions with account managers.

    • Requirements

  • 0–3 years of experience in

    • Customer Support / Operations / Implementation / Field Coordination .

    Fresh graduates (any discipline)

    with strong communication skills are encouraged to apply.

  • Excellent spoken and written communication in

    • English and Hindi

    (Telugu preferred).

  • Good interpersonal skills and confidence in dealing with enterprise clients.
  • Comfortable with

    • 50% travel

    within the city or nearby client sites.

  • Basic computer proficiency – Excel, CRM, or mobile app tools.
  • Ability to work in a fast-paced, collaborative environment.

    • What We Offer

  • Hands-on experience working with enterprise clients and SaaS platforms.
  • Rapid learning in operations, client management, and software implementation.
  • Travel allowance and performance-based incentives.
  • Friendly, supportive work culture with mentorship from senior leaders.
  • Career growth path toward

    • Customer Success / Account Management roles

    within 1–2 years.

    Ideal Fit

    You’re energetic, people-friendly, and love solving real-world client problems. You’re confident in communication, eager to learn, and comfortable being on the move — supporting clients across locations while growing your career in the SaaS industry.

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    Customer Service Executive • Alappuzha, Kerala, India