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Wingify - Product Support Engineer - Web Applications
Wingify - Product Support Engineer - Web ApplicationsWingify • Delhi, IN
Wingify - Product Support Engineer - Web Applications

Wingify - Product Support Engineer - Web Applications

Wingify • Delhi, IN
13 days ago
Job description

Job Responsibilities :

  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
  • Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.
  • Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution.
  • Create internal or external knowledgebase articles / whitepapers.
  • Work with the product management team to continuously evolve the product based on customer feedback, reported issues, and new trending technologies.

Professional Competencies :

  • Good understanding of web applications, HTML, JavaScript, and CSS.
  • Prior experience of supporting enterprise customers.
  • Outstanding communication, understanding, and writing skills.
  • Ability to analyze logs to understand the issues, and have a thorough flair of learning new technologies.
  • Desired Skills & Experience :

  • Bachelor's degree, Computer Science related.
  • Good understanding of web applications, HTML, JavaScript, and CSS.
  • Minimum of 3 years in a customer support role.
  • Good written and verbal skills.
  • Willing to work in rotating shifts
  • (ref : hirist.tech)

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    Web Application Engineer • Delhi, IN

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