Wingify - Product Support Engineer - Web Applications

Job Responsibilities :

• Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Regular and proactive follow-ups with customers with recommendations, workarounds, updates, and action plans.
• Log software defects using a bug tracking system and work closely with software developers to analyze the defects and track them to resolution.
• Create internal or external knowledgebase articles / whitepapers.
• Work with the product management team to continuously evolve the product based on customer feedback, reported issues, and new trending technologies.

Professional Competencies :

Desired Skills & Experience :

(ref : hirist.tech)