Support Engineer

Overview

Insight Global’s client is hiring CIAM Operations Engineers to support high-volume authentication systems for external users of Jeppesen aviation products. This role focuses on troubleshooting and maintaining customer-facing identity systems.

Key Responsibilities

Provide technical support for external users facing authentication issues.

Triage and resolve CIAM-related tickets and login problems.

Analyze authentication logs to diagnose token and integration issues.

Operate and maintain Auth0 CIAM platform configurations.

Troubleshoot issues like 401 errors, MFA failures, password resets, and SSO problems.

Escalate complex issues to IAM Architects and Auth0 Support.

Support integrations between customer-facing apps and Auth0.

Document authentication issues and resolutions in Jira.

Required Skills & Experience

7+ years in CIAM (customer-facing, not workforce IAM).

Experience managing authentication for external users and B2C identity flows.

Operational knowledge of CIAM platforms : Auth0, Okta CIC, Azure AD B2C, AWS Cognito, ForgeRock.

Strong understanding of OAuth2, OIDC, SAML.

Experience troubleshooting login flows, MFA, and password resets.

Proficiency in log analysis and Jira ticketing.

Strong English communication skills and customer service orientation.

Experience working with global teams across time zones.