Reputation Manager (Online Business Listings & Reviews)

Job Title : Reputation Manager (Online Business Listings & Reviews)

Location : Remote (India)

Experience : Minimum 2+ Years

Salary : ₹4-6 LPA

Company : Yonder Talent (Hospitality Client)

About the Role

We are hiring an Execution-Focused Reputation Manager to manage and enhance the online presence of a leading hospitality brand. The ideal candidate will be responsible for daily monitoring, updating, and responding across all major review and business listing platforms.

This is a hands-on execution role , ideal for someone who enjoys maintaining brand consistency, accuracy, and positive engagement across digital touchpoints.

Key Responsibilities

Manage, monitor, and optimize all business listings across platforms such as Google Business Profile, Yelp, Booking.com, Airbnb, and TripAdvisor .

Respond to guest reviews promptly and professionally across all channels, ensuring tone and messaging align with brand voice and hospitality standards.

Maintain 100% consistency and accuracy in business information (name, address, contact details, hours, photos, descriptions, menus, and amenities).

Track and analyze review sentiment trends , identifying recurring guest issues or praise to share with internal teams.

Escalate negative feedback or critical issues to relevant departments (operations, guest experience, support) and ensure timely resolution.

Maintain a weekly and monthly report summarizing reviews, average ratings, sentiment breakdowns, and actions taken.

Upload and update photos, offers, and menus regularly to keep all profiles visually engaging and current.

Ensure compliance with platform-specific guidelines and updates , adjusting profiles as needed.

Conduct competitor benchmarking on review ratings, engagement trends, and listing quality.

Coordinate with marketing and operations teams to ensure guest experience insights are reflected in online reputation improvement strategies.

Support new property or business unit listings setup with proper tagging, metadata, and descriptions.

Monitor Q&A sections and user-generated content to maintain brand tone and professionalism.

Other duties as assigned by management.

Requirements

Minimum 2+ years of experience in Online Reputation Management (ORM) or Business Profile Management, preferably in hospitality, travel, or service sectors .

Strong understanding of Google Business Profiles , OTA platforms (Booking.com, Airbnb, etc.), and review management processes.

Excellent written communication skills and professional response etiquette.

Highly detail-oriented and consistent with daily execution.

Proficient in Excel / Google Sheets for data tracking and reporting.

Ability to work independently in a remote setup with high accountability.