Technical Support Engineer

Technical Support Engineer (On-site, Ahmedabad)

Location :

Ahmedabad, Gujarat, India

Employment Type : Full-time

Experience Required :

1–3 years

About the Role

We are hiring a

Technical Support Engineer

for a fast-growing technology company in the

retail automation and software solutions

industry.

The ideal candidate will be responsible for providing exceptional

technical assistance and customer support , troubleshooting software and hardware issues, and ensuring smooth day-to-day operations for clients.

This is an excellent opportunity to join a dynamic, customer-focused team where you’ll work directly with users to solve real-world problems and deliver impactful solutions.

Key Responsibilities

Provide timely and professional

technical support

to end-users and clients.

Diagnose, troubleshoot, and resolve

software and hardware issues

effectively.

Collaborate with internal teams to escalate and resolve

complex technical problems .

Maintain accurate documentation of issues and solutions in the system.

Deliver excellent

customer service

while maintaining strong client relationships.

Communicate clearly and confidently in both

written and verbal

formats.

Requirements

Experience :

1–3 years in software support, IT help desk, or a similar technical role.

Education :

Bachelor’s degree in Computer Science, Information Technology, or a related field (preferred).

Languages : Must be fluent in

Gujarati, Hindi, and English.

Skills :

Strong troubleshooting and analytical abilities.

Excellent communication and interpersonal skills.

Customer-first approach with a positive attitude.

Ability to work effectively in a team environment.

Work Schedule

Timings :

8 : 00 AM to 5 : 00 PM CST

(equivalent to 6 : 30 PM to 3 : 30 AM IST)

— rotational shifts.

Work Type : On-site

(Ahmedabad, Gujarat).

Compensation

Salary package — To be confirmed.

(You may update this section once the team provides the salary range.)

Why Join Us

Be part of a

growing global tech company

in the automation industry.

Work with a

collaborative team

that values learning and innovation.

Opportunity to

solve real-world challenges

and make a direct client impact.