Customer Support Engineer

Your role :

In the Customer Services Engineering department, the candidate will integrate a team of engineers in charge of solving the technical queries raised by the Airbus customers related with In-Service Engineering issues.

• The scope is to answer In-Service queries, investigate In Service Issues and exploit In-Service Experience.
• Within this context the activity will focus on :
• Analyzing and answering daily queries from customers on ALL Airbus civil A / C;
• Agree on a resolution deadline with the customer and define a resolution strategy.
• Anticipating recurring queries.
• Developing a collaborative network with internal and external contributors.
• Provide solutions in collaboration with the customer for a safe operation environment.
• To constantly perform operational assessments of the Airbus fleet and raise actions.
• Capitalizing the In-Service experience into innovative solutions, for better support and optimization;
• Building the team of tomorrow.

Overall, 2 to 5 years of Experience

Educational Qualification : B.E / B.Tech in Aeronautical or Aerospace Engineering

AME with Paper III cleared candidates in Mechanical Streams.

Work Location : Bangalore