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GSOC Operator- Customer Service
ConfidentialHyderabad / Secunderabad, Telangana10 days ago
Job descriptionKnowledge of GSOC, SOC, and / or TOC systems and administration, preferred. Able to effectively read, write, and speak clearly in English. Client orientated and results driven. Able to multitask in a fast-paced, and at times within a stressful work environment. Serve as an effective team player. Comfortable with a high-tech working environment and willing to learn new tools and innovations. Computer skills; Microsoft Office.
Responsibilities
- Represent Pinkerton's core values of integrity, vigilance, and excellence.
- Provide first line assistance to the client's employee, vendors, and visitors regarding all concerns relating to safety and security.
- Utilize effective writing capabilities to provide consistent and quality customer support.
- Communicate, detect, assess, and alert others of incidents which may impact the safety of people, products, property, and brand image.
- Follow procedures for managing a variety of incidents, from minor to major situations.
- Provide back-up support and on-call functions, as needed.
- Maintain a high level of professionalism and approachability.
- All other duties, as assigned.
Qualifications
Associate degree (Bachelor's preferred) in international affairs / relations, business, emergency management, political science, criminal justice, or related discipline or at least two years of equivalent work experience in customer service, contact centers, or corporate security.
Skills Required
Microsoft Office, Soc, System Administration, corporate security
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Customer Service • Hyderabad / Secunderabad, Telangana