Associate Trainer Pharmacist
TruemedsMumbai Metropolitan Region, India4 hours ago
Job descriptionB.Pharm / D.Pharm or equivalent pharmaceutical qualification (mandatory) 1–3 years of experience in telecalling / customer service / sales in a pharmaceutical or healthcare setup Prior experience in substitution selling or generic medicine promotion preferred Strong understanding of drug categories, dosage forms, and brand-generic mapping Excellent communication and interpersonal skills Ability to conduct engaging training sessions and motivate learners Proficiency in MS Excel, PowerPoint, and call-monitoring tools
Job Title : Associate Trainer Pharmacist (Substitution Sales & Coaching)
Department : Training & Quality
Reporting To : Training Manager / T&Q Lead
Location : Mumbai Office
Experience Required : 1–3 years in Substitution Sales (Pharma domain)
Role Overview :
The Associate Trainer will be responsible for conducting refresher sessions, floor coaching, and performance improvement trainings for telecallers engaged in substitution medicine sales. The role requires a pharmacist background with strong communication skills and the ability to translate product and process knowledge into effective customer conversations.
Key Responsibilities :
- Conduct refresher and on-the-job training (OJT) for telecallers on substitution selling, customer handling, and call quality improvement.
- Collaborate with Quality Analysts to identify common error patterns and develop targeted coaching plans.
- Ensure accuracy and compliance in medicine substitution as per doctor’s prescription, patient profile, and internal guidelines.
- Deliver product related sessions to enhance team’s medical knowledge and substitution confidence.
- Provide 1 : 1 coaching for agents in bottom quartile performance and track post-coaching improvement.
- Support new hire batches during nesting by reinforcing soft skills, sales ethics, and process adherence.
- Maintain training logs, feedback sheets, and reports on agent progress and session effectiveness.
- Participate in call calibrations and suggest process improvements based on observed agent challenges.
Required Qualifications :
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Pharmacist • Mumbai Metropolitan Region, India