General manager - design

Roles & Responsibilities

City Governance & SOP Adherence

Drive compliance with Livspace’s SOPs across on-ground teams – including design, execution, vendor, and experience functions.

Conduct routine governance checks to ensure adherence to process frameworks.

Identify and close operational control gaps impacting service quality, timelines, or cost.

Risk & Non-Compliance Management

Monitor and resolve governance risks including financial, operational, or service quality issues.

Proactively address non-compliance or deviations related to internal stakeholders, such as :

Design Teams – project delays, scope misalignment, or documentation gaps.

Project Managers – non-adherence to SOPs, customer escalations, or quality lapses.

Supply Chain / Modular Coordination Teams – delays in delivery, product mismatch, or installation issues.

Operations Team – execution slippage, miscommunication with customers, or incomplete closure processes.

Flag repeated incidents and drive systemic corrective actions and policy reinforcement

Audit Readiness & Documentation

Maintain all project, partner, and compliance documentation in audit-ready format.

Lead monthly / quarterly internal audits across verticals and ensure timely closure of findings.

Track and update governance metrics through structured dashboards and trackers.

Stakeholder & Partner Coordination

Liaise with city ops, design teams, and PMs to reinforce a governance-first mindset.

Work directly with partners (design, execution, vendors) to ensure clarity on compliance expectations and accountability.

Conduct workshops and refreshers to educate stakeholders on new or revised SOPs.

Reporting & Escalation Management

Prepare city-level compliance reports and governance scorecards for business reviews.

Escalate recurring non-compliances or systemic partner issues to the regional governance lead.

Present RCA (Root Cause Analysis) and recommend preventive measures.