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[Urgent] Java L2 Support

[Urgent] Java L2 Support

RiVi Consulting Group L.L.CIndia
11 hours ago
Job description

Job Title : Java L2 Support

  • Location : Hyderabad, India
  • Experience Required : 5+ Years
  • Work Model : Rotation-based 24x5 coverage
  • Job Summary :

We are seeking a highly skilled and self-motivated Java L2 Support Engineer to join our offshore team in Hyderabad. This role involves providing Level 2 application support, participating in development and maintenance activities, and collaborating with both offshore and onshore teams. Excellent communication, ownership, and problem-solving skills are essential.

  • Key Responsibilities :
  • L2 Support (Core Services) :
  • Provide Level 2 support for core services during rotating 24x5 shifts.
  • Handle support requests independently; escalate to onshore L3 team only when necessary.
  • Track and document all issues, including resolution steps and follow-ups.
  • Lead weekly Wednesday morning on-call reviews, ensuring proper hand-offs and follow-ups.
  • Handoff unresolved issues to the next shift at end of day.
  • Development :
  • Collaborate with onshore developers for development-related tasks.
  • Participate in scrum meetings and project discussions during US overlap hours.
  • Take ownership of assigned development tasks and ensure seamless cross-shift communication.
  • Maintenance :
  • Execute LCM (Lifecycle Management) and maintenance tasks as required.
  • Coordinate and communicate effectively with onshore points of contact.
  • Business Knowledge :
  • Develop familiarity with Client’s business model, terminology, and acronyms.
  • Join business discussions during overlap with US first shift when appropriate.
  • Key Skills :
  • Primary Technical Skills :
  • Java, Spring Boot
  • Relational Databases (e.g., MySQL, PostgreSQL)
  • GitHub (version control and collaboration)
  • Secondary / Preferred Skills :
  • Python, JavaScript
  • Kafka, MongoDB
  • Snowflake (optional)
  • Soft Skills :
  • Strong verbal and written communication
  • Self-starter with the ability to work independently
  • Proactive issue resolution and collaborative approach
  • Organized with attention to detail
  • Shift Requirements :
  • Must be willing to work in a rotating 24x5 support schedule
  • Flexibility to adjust to shift hand-offs and overlap meetings with US-based teams
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