QA & Testing Analyst (Remote)

Job Title : QA & Testing Analyst

Department : Technology

Employment Type : Full-time

Reports To : LD&D Lead, Technology Director

Role Overview

The QA & Testing Analyst plays a critical role in ensuring the accuracy, logical integrity, and operational quality of software-driven processes across our internal platforms, training environments, and automation solutions. This role is ideal for someone with a sharp eye for detail, strong diagnostic thinking, and a background in technical support or systems troubleshooting—who enjoys uncovering not just what breaks, but why it breaks and how to prevent it.

This position focuses on investigative testing and issue analysis rather than formal test planning. It supports a range of teams across software development, instructional technology, operations, and IT infrastructure.

Key Responsibilities

• Collaborate closely with software developers, support staff, and IT specialists to investigate, reproduce, and analyze reported issues
• Execute structured and exploratory testing on :
• Training lab platforms (e.g., virtualized or cloud-based environments)
• Internal web applications and user portals
• Business process automations (e.g., Power Automate flows, AI agents, scripts)
• M365-based workflows (Forms, SharePoint integrations, etc.)
• Validate the logical correctness and algorithmic thoroughness of system behavior—including edge cases, data branching, exception handling, and business rule enforcement
• Contribute to User Acceptance Testing (UAT) phases by vetting features for expected behavior and operational fit
• Surface issues early by identifying potential points of failure, logic gaps, or user-side inconsistencies
• Maintain concise, high-quality documentation of findings, observations, and recommendations for resolution
• Occasionally contribute to system configuration or testing in low-code / no-code platforms as part of validation workflows

Tools and Environment

While formal tool experience is not a core requirement, familiarity with the following is helpful :

What We're Looking For

Requirements

Skills Required

Scripts, Power Automate, Jira