15h Left : SAP Basis Consultant

1. Technical Services Manager

Responsibilities –

• Primary contact for the customer regarding technology discussions
• Recognized as the escalation point for technical issues for the ECS customer landscape
• Deep understanding of customer landscape and its interfaces
• Understands the customer business, goals and challenges in order to suggest solutions / innovation
• Advises customers on technical requirements, constraints and support in all sorts of technical situations (incl. IT critical situations) throughout their lifecycle within ECS
• Primary technical point of contact for Client Delivery Manager (CDM)
• Identifies and positions services that deliver value to the customer from the existing ECS portfolio
• TSM will visit customer on-site for special situations (i.e., strategic customer’s kick-off meeting; renewal follow up; discovery workshops; etc.)
• Supports customer’s Intelligent Enterprise transformation by acting as technical consultant (Ex : S4HANA conversion)
• Works with CDM, PL, Account executive, CAS architects and ECS internal service delivery to derive the long-term account vision and executable service plans

Tasks –

Kind Note : The selected candidate will be required to travel to the HCL Tech office(either Bangalore or Noida) to complete onboarding formalities and receive their laptop