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Regional Customer Success Manager
ConfidentialChennai8 days ago
Job descriptionBuild and nurture relationships with other business units to facilitate seamless cross-sell execution Collaborate across units to set and achieve cross-sell and client acquisition targets Develop a cross-sell strategy blueprint for the region with alignment from all key stakeholders Conduct regular training and upskilling sessions for the team on product features and customer engagement techniques Ensure the team is updated with latest offerings and sales narratives Drive robust lead generation through networking and collaboration across business units Monitor progress on lead closure and intervene to support conversion when necessary Resolve bottlenecks and operational issues to ensure a smooth customer experience Coordinate with technology and support teams for timely resolution and system improvements Ensure achievement of new client acquisition and cross-sell targets for the region Own the cross-sell strategy execution, aligning products with contextual customer needs Track performance daily and identify areas of improvement for scaling growth and enhancing quality
Key Responsibilities :
Opportunity identification
- Analyze centrally shared customer data to identify cross-sell opportunities
- Understand user insights and assign suitable leads to team members
- Stay aware of the full product bouquet and match products to appropriate customer personas
- Recommend combination solutions based on customer needs and pain points
- Identify product-specific improvement areas for enhancing cross-sell potential
- Collaborate with product managers to build and refine cross-sell propositions
Cross line-of-business (LOB) communication
Team training
Lead generation and closure management
Query redressal
Achievement of targets
Skills Required
customer lifecycle management, Stakeholder Management
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Regional Manager • Chennai