Senior AWS Connect Developer

Our client is looking for a skilled and experienced Senior AWS Connect Developer to design, develop, and administer their cloud-based contact center solutions for a 3 month contract role.

The ideal candidate will be responsible for creating scalable, automated, and customer-centric systems that enhance the overall contact center experience. The position demands a strong grasp of AWS infrastructure, contact flow design, and integration capabilities to deliver seamless and intelligent customer interactions.

Responsibilities & Deliverables

• AWS Service Integration : Develop and maintain Lambda functions, Lex bots, and API integrations to support dynamic and personalized customer interactions.
• Automation & Optimization : Build API-driven automation workflows to streamline operations and improve agent efficiency.
• IVR / CTI Customization : Customize IVR systems and CTI integrations to support advanced call handling and reporting features.
• System Administration : Manage and monitor AWS resources including DynamoDB, S3, and Lambda to ensure high availability and performance.
• Collaboration & Documentation : Work closely with cross-functional teams (DevOps, Support, Product) and maintain clear documentation of system architecture and workflows.

Skills & Competencies