Multistore Operations Manager- QSR & Retail

About Amadora Amadora Ice Cream is a fast-growing, premium QSR ice cream brand known for warm service, high-quality products, and beautifully run stores. As we expand across Chennai, we’re looking for a  Multi Store Manager  who can lead multiple outlets, build strong teams, and deliver exceptional customer experiences—every single day.

The Role As a Multi Store Manager, you will own  end-to-end performance of multiple Amadora outlets  in Chennai. You’ll be responsible for people, products, processes, and profits across stores, working closely with Operations, HR, Supply Chain, and Leadership. This is a high-ownership role for someone who thrives in fast-paced retail / QSR environments and loves building teams on the ground.

What You’ll DoBusiness & Store Performance Oversee daily operations of  3–6 outlets  (based on cluster size).

Drive  sales growth, footfall, conversion, and ticket size  across stores.

Ensure consistent execution of brand standards in  service, hygiene, product quality, and visual merchandising .

Analyze store KPIs and close gaps through actionable plans.

Own P&L levers : wastage control, manpower productivity, and store-level costs.

Team Leadership & People Development Hire, train, coach, and retain high-performing store teams.

Conduct regular store visits to lead from the floor and build culture.

Ensure shift planning, roster discipline, and productivity targets.

Create a strong bench of  Shift Leads and Store Managers .

Handle escalations and performance issues proactively and fairly.

Customer Experience Ensure every customer gets a delightful Amadora experience.

Manage customer feedback loops and resolve escalations quickly.

Build local store reputation through active engagement and consistency.

Operations & Compliance Ensure strict compliance with  FSSAI, safety, hygiene, and audit standards .

Monitor SOP adherence across stores (opening / closing, storage, batching, cash handling, etc.).

Coordinate with central teams for smooth  inventory, dispatch, and replenishment .

Maintain accurate reporting and store documentation.

What We’re Looking For 4–8 years of experience  in QSR / food retail / hospitality / café chains, with  multi-store or cluster management exposure .

Proven track record of managing  store KPIs, team performance, and customer experience  at scale.

Strong on-the-ground leadership—comfortable being present across outlets daily.

Excellent people management skills; able to motivate and develop frontline teams.

Solid understanding of store profitability, wastage, and cost control.

Comfortable with reporting, Excel / Sheets, and performance dashboards.

Strong communication skills (Tamil + English preferred).

High ownership mindset and the ability to thrive in a fast-growth environment.

Nice to Have Experience in premium QSR brands or dessert / ice cream formats.

Exposure to new store launches and scaling operations quickly.

Strong local market understanding of Chennai trade areas.

Location & Work Setup Location :  Chennai

Work Type :  Full-time, on-site / field role

Travel :  Daily travel between outlets within assigned cluster