Customer Relationship Management Analyst

We are seeking a highly skilled and detail-oriented business analyst to fill a Crm position. In this role, you will act as a liaison between business stakeholders and the technical team to ensure that our Crm solutions meet business needs and drive customer success.

• You will work closely with marketing, sales, customer service, and IT teams to define Crm requirements, optimize processes, and deliver impactful solutions to enhance customer relationships and business performance.
• Collaborate with business stakeholders to understand Crm needs, goals, and processes across sales, marketing, and customer service teams.
• Document and prioritize business requirements, ensuring alignment with Crm objectives.

As a Crm business analyst, you will work closely with functional teams (sales, marketing, customer service) to ensure the Crm solution supports and enhances day-to-day operations. Analyze Crm data to provide actionable insights into customer behavior, sales trends, marketing effectiveness, and customer satisfaction. Design and develop dashboards, reports, and performance metrics for stakeholders.