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Associate Relationship Manager - Affluent-AFFLUENT-Service - Non Branch Banking
ConfidentialRajkot, India9 days ago
Job descriptionExcellent communication skills with customer service orientation Courteous, patient and polite Team player Knowledge of Microsoft Excel Understanding of banking norms and processes Minimum qualification - Graduate
Job Description
Job Role
Associate Relationship Manager
Organization
Retail Liabilities -Kotak Mahindra Bank
Location
Work Location
Grade
M2 / M3
Work Experience
2 - 5 Years
Job Description
Principal Responsibilities :
- Handle personalized service requests of Affluent (Solitaire) customers and deliver TAT.
- Ensure strict adherence to regulatory requirements for Affluent customer segment.
- Coordinate with internal teams - CPC / RPC / Investment desks for execution of service requests of Affluent customers.
- Manage complaints and ensure resolution within TAT.
- Ensure higher customer wallet share through service to sales cross-sell and deepening of banking relationship.
- Deliver performance on service-quality scorecard
- Visit Customers for service related and profilers.
Skills and Requirements :
Skills Required
Microsoft Excel
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Relationship Manager • Rajkot, India