Assistant Manager Client Services

propose and drive optimization initiatives. b. Conduct root cause analyses for feedback or escalations related to learning events and share immediate and long-term corrective actions with stakeholders. c. Partner with stakeholders to drive continuous improvement, enhancing service quality, learner experience, and operational efficiency. 4. Data Management & Reporting a. Compile, analyze, and maintain learner compliance data, ensuring accuracy and timeliness in reporting. b. Provide regular updates on learner compliance status to the Ethics & Compliance Team and relevant cross-functional groups. c. Support other departments by collecting and coordinating learner tracker and compliance data. d. Maintain clear and effective documentation and ensure all records are audit-ready. 5. Customer Service & Communication a. Deliver exceptional customer service by assisting learners, learning advisors, and stakeholders via email, chat, or phone. b. Exhibit a customer-centric approach while resolving queries or issues efficiently. c. Escalate risks, issues, or complaints to relevant departments as required. Experience and Skills : - Minimum 4+ years of experience in a corporate learning environment or in event coordination for corporate clients.

• Demonstrated experience in interacting and collaborating with customer stakeholders at various organizational levels.
• Excellent communication skills in professional English, both written and verbal;

confident in engaging with senior leaders.

• Highly organized with a structured and detail-oriented approach to managing workload, priorities, and deadlines.
• Strong customer service orientation with a focus on learner satisfaction and relationship management.
• Analytical and solution-oriented mindset with the ability to troubleshoot issues and propose effective resolutions under pressure.
• Proactive and self-driven, able to work independently with accountability and ownership.
• Strong team player, collaborative and adaptable to global and cross-functional environments.
• Proficient in MS Office (Excel, PowerPoint, Word), SharePoint, CRM platforms, and Learning Management Systems (LMS).
• Flexible to work across global time zones, with willingness to work in shifts or on weekends if required.
• Outgoing personality with sound interpersonal, organizational, and decision-making skills.
• Must possess a valid work authorization or job permit for the respective geography, if applicable. NIIT is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.