Assistant Account Manager I

Title : Assistant Account Manager - I Location : Vadodara

Work Timings - US Timezone

We are seeking a detail-oriented Assistant Account Manager to support the Exxat One team. This role works closely with an Account Manager to provide day-to-day support for academic and site partners, ensuring smooth operations, timely communication, and effective use of the Exxat One platform.The ideal candidate will excel at organization, follow-through, and providing accurate data and insights to strengthen partnerships.

Key Responsibilities

Partner Support (60%)

Client Relationship Assistance : Support the Account Manager in serving as a primary point of contact for assigned partners, ensuring timely responses and consistent communication.

Account Monitoring : Track partner activity and account health, flagging potential issues for review.

Renewal Tracking : Maintain accurate renewal records, track account status (renewed, pending, at-risk), and provide updates to the Account Manager.

Rotation Readiness : Assist with preparation and tracking of partner readiness for upcoming student rotations.

CRM Updates : Keep Monday.com up to date with client notes, communication logs, and milestones.

Issue Triage : Document partner concerns and escalate to the Account Manager as needed.

Data & Reporting Support (40%)

Performance Reports : Generate reports and summaries on partner usage and placement activity.

Data Management & Analysis : Support data clean-up, track placement confirmations, and identify trends for Account Manager review.

Dashboard Maintenance : Update and maintain dashboards for internal and partner use.

Market / Network Support : Gather and organize information that contributes to broader network strategy.

Required Skills & Qualifications

Education & Experience

Bachelor’s degree in Business Administration, Education, Operations, or related field (preferred)

1–2 years of professional experience in client services, partner support, or operations

Familiarity with CRM or project management tools

Technical Skills

Proficiency in Monday.com (or similar tools)

Strong skills in data entry, reporting, and working with spreadsheets / dashboards

Core Competencies

Communication : Clear and professional verbal and written communication skills

Organization : Strong time management and attention to detail

Collaboration : Ability to work closely with Account Managers and cross-functional teams

Adaptability : Flexible and comfortable in a fast-paced, evolving environment

Client Focus : Committed to supporting the success of academic and site partners